An automated call answering and processing system that guides callers through voice menu options. IVR may play a greeting and ask the caller to dial an extension number to route the call to the appropriate department or recipient. Multi-level menus are supported.
Callers are placed in an on-hold system that answers calls according to callers' priority, from highest (usually callers who have been waiting the longest) to lowest. Call Queues are extremely useful for a large number of simultaneous incoming calls.
Many businesses have multiple offices, be it in different locations, areas or different floors. Multiple Offices allows to work together, connecting large employee bases of each office and giving them access to all Virtual Phone System features.
The Dialer is a powerful and interactive universal calling tool that allows you to reach and communicate with your existing and potential customers without involving a large team of customer service representatives.
The Reminder is an essential customer service management tool for appointment-based businesses that enables automation of appointment confirmation, cancellation and rescheduling.
Ring groups, Conference calls, Call recordings, Voicemail to email, Caller ID, Call Hold, Call Transfer, Company directory, Time conditions, Follow me, Fax to email, Paging and Intercom and much more.